There. It’s out there now.
I feel better…
Oh, you want more?
Okay. Here’s the thing.
In our email, text, Facebook world, people don’t talk.
They are so caught up in themselves and their problems, they forget about you…the customer.
I’d heard that often the first vendor to answer the phone or call a prospect back gets the business.
Is it really that bad?
Yes, it is.
Here’s some of my new mantras for success. Forget about perfection.
- Show up.
- Show up close to on time.
- Answer the phone. Or call someone back quickly.
- Do the expected (it is the new version of unexpected).
Now I really never thought it would be this bad. But I see it day in and day out. Employees who demonstrate through their actions that they don’t think that working is a requirement but something that should fit around their schedule. No, it isn’t everyone. But it sure makes what used to be the average worker start to look like a superstar.
But what really shocked me was business people whose livelihood depends on giving decent customer service. Not awesome, just okay.
But when you’re dealing with a very important transaction. A life altering one. And you get half-baked emails and texts…only after you pester them for an update…rather than a phone call. Really?
And when you do talk to them on the phone or though the electronic phone thingy’s messaging center, they act like you they are doing you a favor by even talking to you. And when negotiating a deal on your behalf, the other party seems to get more representation than you.
But then you see their communications with the other party’s representative and it is equally pathetic. Quick snippets without any true communication or insight.
And it really made me see the value of a decent salesperson. Someone to guide you and help you make a decision in an area you aren’t already an expert.
So what is this rant really about?
It is about how just being mediocre is the new normal. But by being excellent, there truly is no competition. And you can corner the market.
Just something to consider as you’re mapping out your career or business future.
Have you experienced something similar? Comment below and share this with your social followers. Or do it the old fashioned way and call me. I promise if it goes to voicemail (yes, I’ll send you to voicemail if I haven’t preprogrammed your number into my phone…this is 2017!) I will call you back. 🙂